International Project Management Association (IPMA) Practice Exam

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Who should project objectives primarily be defined through consultation with?

Customer
Board chair
Project engineer
Senior team lead

The correct answer is: Customer

Defining project objectives primarily through consultation with the customer is essential because the customer ultimately determines the project's success based on their needs and expectations. By engaging with the customer, project managers can gather insights regarding the specific goals, requirements, and visions they have for the project. This direct consultation ensures that the objectives align closely with what the customer values, leading to a higher likelihood of satisfaction and project effectiveness. Involving the customer in defining objectives fosters stakeholder buy-in and helps to clarify priorities, preventing misunderstandings later in the project. This customer-centric approach also allows for adjustments to be made based on their feedback, which is crucial throughout the project lifecycle to adapt to any changing requirements or preferences. Consequently, the customer’s input is vital in establishing measurable and achievable objectives that guide the entire project team towards successful outcomes.